PRODUCT
What is the difference between Groove and Echo?
Groove is a pedestal for the guitar. It elevates the instrument and gives it its place in the room.
Echo is a design stand for the guitar. A companion object designed with the same philosophy and crafted to the same standard.
Groove gives the guitar its place; Echo holds it. Together, they form a complete setting for the instrument.
Can Groove be used without Echo?
Yes, with a suitable guitar stand of your own.
Groove is a pedestal: the guitar rests on a stand placed on it. Echo, designed for Groove, is available separately.
Are Groove and Echo sold together?
No. Groove and Echo are sold separately.
Can Echo be purchased separately?
Yes.
Are Aeropick products suitable for both electric and acoustic guitars?
Yes. Groove and Echo suit electric, acoustic and bass guitars.
Where are Aeropick products made?
In Italy, by an atelier specialising in high-end furniture and object manufacturing.
Each piece is made to order, by hand.
Are Groove and Echo made to order?
Yes. Nothing is made in advance or held in stock.
Each piece is handcrafted in Italy once your order is confirmed.
ORDERING
Which countries do you ship to?
All European Union countries, and Norway, Switzerland, the United Kingdom, the United States, Canada, Australia, Japan and South Korea.
Additional countries will be introduced progressively as Aeropick grows.
Can I order from outside Europe?
Yes. See the list above.
Additional countries will be introduced progressively over time.
Will I have to pay customs duties or import taxes?
Orders outside the European Union may carry local duties or import charges.
Where they apply, they are calculated at checkout and shown before you pay. You should not normally be asked to pay anything further on delivery.
Is my payment secure?
Yes. Payments are processed through our payment partners.
Your details are encrypted and never stored by Aeropick.
Can I modify or cancel my order after it has been placed?
See our Terms & Conditions for order changes, cancellations and your statutory rights.
Contact us as early as possible and we will help where we can.
DELIVERY
When will my order be delivered?
Each piece is made to order in Italy.
Groove is delivered about 16 weeks after your order is confirmed. Echo, with a lead time of 8 to 10 weeks, ships separately as soon as it is ready.
You receive tracking once your order ships.
Why these production lead times?
Nothing is made in advance.
Once your order is confirmed, your piece enters production in Italy. Finishing, curing, assembly, inspection and packaging each take their time.
How will my order be shipped?
Orders ship from Italy through our fulfilment partner.
You receive tracking by email when your order is dispatched.
Will I receive tracking information?
Yes. By email, as soon as your order ships.
What should I do if my order arrives damaged?
Contact us within 48 hours of delivery.
Include photographs and short videos of the product, the packaging and the damage. We will review your claim and find the right solution.
RETURNS
Can I return my order?
Unused products may be returned under our Returns Policy.
See our Returns Policy for full details and exclusions.
How do I request a return?
Please refer to our Returns page for detailed instructions.
Before returning your order, you must contact Aeropick. Once we have reviewed your request, we will provide the appropriate return instructions.
When will I receive my refund?
Once your return is received and inspected, your refund is issued to the original payment method.
Timing then depends on your payment provider.
CARE & WARRANTY
How should I care for my Aeropick product?
Clean it with a soft, dry microfibre cloth.
Avoid abrasive cleaners, solvents, moisture and direct sunlight.
What warranty does Aeropick provide?
Every Aeropick product is covered by the legal guarantees applicable under consumer law.
If your product has a manufacturing defect or conformity issue, contact us and we will assess the issue and determine the appropriate remedy in accordance with applicable law.
Full details are available in our Guarantee & Repairs Policy.
Can replacement parts be ordered?
Where possible, yes.
Contact us with the part you need and we will advise on availability and the most appropriate solution.
COMPANY
Why was Aeropick created?
An instrument is never only an instrument. It carries memory, emotion and identity.
Yet when it is not being played, it is often left without a place. Aeropick creates that place.
Will Aeropick create products for other instruments?
For now, Groove and Echo are made for the guitar.
Other instruments may follow. The same approach would guide them.